Terms and conditions of use

THE SALE OF ALCOHOLIC PRODUCTS IS FORBIDDEN TO MINORS.

Gli Utenti del sito www.vinuva.store dichiarano di essere maggiorenni secondo la legislazione loro applicabile. Se non esiste nessuna legislazione a questo riguardo, è necessario avere almeno 21 anni.

Registration

In order to use the Vinuva Store services, users must register on the site, providing, truthfully and completely, all the data requested in the registration form and accept the privacy policy in full and these general conditions. Vinuva Sotre does not have visibility on the access credentials of its users, who therefore have the burden of keeping them.

Privacy

World Advisor srl, in the person of its legal representative, is appointed responsible for the processing of the User's data (email address) for the management of requests for reviews of the site www.eshoppingadvisor.com


Products and purchase procedure

All prices indicated on the site include VAT, unless otherwise stated, and may be subject to periodic changes without notice.

Each order sent constitutes an offer to purchase the products published on the site. Orders are subject to the availability and discretionary acceptance of the Owner, who reserves the right not to confirm an order, in particular due to the possible unavailability of one or more of the products purchased. In this case, the Owner will refund the price and shipping costs incurred by the User.

If some products of an order are not available, the order could be processed even only partially, refunding the amount of the products not shipped, even without notifying the customer and no subsequent shipments will be made to reinstate the order.

The actual availability of a product is indicative, as multiple users can purchase it at the same time and make a product unavailable that another user had already placed in the cart.

The photos inserted are indicative and do not constitute a guarantee of the quality of the products. Furthermore, the photograph does not always show the vintage actually on sale, for which only the year is valid if reported in the name or characteristics of the product. In addition, the labels may vary graphically, fonts, colors or format.

Defective products or products that smell of cork

If you find a broken wine or wine that tastes like a cork, keep the bottle semi-full and with the original cork, write to us at info@vinuva.store and we will send you an equivalent discount voucher, provided you notify us within 14 days of purchase. In the absence of a "broken" bottle, it will not be possible to have refunds or replacements.

All wines contain sulphites, as the wine production process itself implies the presence of sulphites in it. As a rule, others are added to these sulphites in order to improve the conservation of the wine; in some cases, however, it is possible that "added" sulphites are not present in a wine.

Deliveries

Deliveries are Express and Insured, in Italy they usually take place in 1-2-3 working days, 4 in the case of islands and remote locations. In some critical periods for couriers, such as Christmas and other holidays, there may be delays in delivery. We apologize in advance.

cost of shipping for a single standard bottle (max 1.5kg) € 4.90 inc. VAT cost of shipping for more than one bottle € 8.50 inc.iva

Upon delivery, the user must check the contents before accepting it, specifying any anomalies in the courier's delivery form, signing with reserve if the package is damaged externally, otherwise we could not initiate a compensation procedure with the courier and refund you.

Payments

The payment methods and the rules applied are detailed on the Secure payments page.

Right of withdrawal

Purchases on vinuva.store are subject to the discipline of Legislative Decree 206 of 2005, which guarantees you the right of withdrawal.

The exercise of this right is regulated as follows:

  • The returned products must be intact, preferably in the original packaging: for damaged or altered products it will not be possible to exercise the right of withdrawal.
  • This right is reserved for natural persons: resellers and holders of VAT numbers are therefore excluded
  • You will have 14 days to change your mind about your purchase.

To exercise this right, you will need to:

  • Send us an email within 14 days from the date of receipt of the goods, indicating:
  • order number
  • order's date
  • the product or products for which you intend to exercise the right of withdrawal, indicating the article code
  • your bank details (IBAN code), which we will use for the refund net of bank transfer charges (if you purchased cash on delivery)if you purchased by paying with PayPal, the reimbursement will be deducted from the current commission reserved for PayPal

We will send you a confirmation e-mail and we will agree with you how to return, which must take place within 14 days of your communication, the date by which the refund will be made by us.
To return the goods, we will send a courier to the place indicated by you to collect the goods, which must be either in the original packaging or in equivalent packaging, provided they are suitable for shipment by courier.
Shipping costs will be charged to the customer who benefits from the right of withdrawal: 10 € inc. VAT up to 10kg, € 15 inc. VAT up to 20kg, € 18 inc. VAT up to 30kg, € 22 inc. VAT up to 50kg, € 35.00 inc. VAT up to 100kg. (calculation made on weight or weight / volume if greater)

In general, although not expressly written, the legal provisions on distance contracts are valid. Any dispute is subject to Italian jurisdiction.

Electronic invoice

By placing an order on the website www.vinuva.store, you consent to receive the invoice (if requested in advance) in electronic format only. The invoice must be printed and filed as an original in accordance with Ministerial Circular 45 / E, 19/10/2005.

These terms and all disputes regarding the execution, interpretation and validity of this contract are subject to Italian law. The parties undertake to devolve any dispute, within the limits of the applicable legislation, to the jurisdiction of the Italian courts, with the exclusive forum identified in the Court of Milan.

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